Terms & Conditions
Journey Scotland will always try and ensure a safe and enjoyable experience. Please take a moment to read our conditions of hire:
HIRE PRICE
The hire price is guaranteed to remain the same as quoted at the
time of reservation so long as no alteration has been made to
the itinerary after the reservation has been made. Any alterations
made to the journey itinerary after the reservation has been made
will be charged accordingly.
PAYMENT
Journey Scotland require payment to be made a 25% deposit or a
£50 minimum charge (whichever is the greater) to be paid
at the time of the reservation with the balance due 6 weeks prior
to the service. Services under £100 must be paid in full
at the time of booking. Confirmation and receipt will then be
forwarded to the credit card holder making the reservation. If
the deposit and/or balance is not paid in time, we shall cancel
your booking. If the balance is not paid in time we shall retain
your deposit. Please note that any promotions/offers/discounts
provided are only valid if our booking conditions are adhered
to, in particular, if the final balance is not paid by the due
date, discounts cannot be claimed and the booking may be cancelled
due to non-payment.
PRICES
Quotations are based on the duties outlined by clients and our
estimated time to leave from our base, complete the services and
return to base. Extra journeys or duties requested by clients
on the day, where possible, will be charged at the hourly rate.
AMENDMENTS
TO BOOKINGS
Please ensure when booking that accurate details are provided.
Any subsequent changes after your confirmation invoice has been
issued may not be possible due to other commitments. If the change(s)
can be made there will be a £25 administration fee. Notice
of the amendment must be given in writing to the company.
CANCELLATIONS
A cancellation charge of £50 applies after booking is made,
if less than 7 days notice is received 50% charge, if less than
48 hours 100% charge. A cancellation invoice will be supplied
for insurance claims. If the client fails to arrive at his/her
collection point then NO REFUND will be issued. Should you wish
to cancel your confirmed booking, the person who made the booking
must advise the Company in writing. Force Majeure: This means
that we will not pay you compensation if we have to cancel or
change your travel arrangements in any way because of unusual
or unforeseeable circumstances beyond our control. These can include,
for example, war, riot, industrial dispute, terrorist activity
and its consequences, natural or nuclear disaster, fire, adverse
weather conditions.
AIRPORT
TRANSFERS - NON ARRIVAL
Edinburgh to Edinburgh City Centre transfers should take no more
than 1 hour, we therefore include 1 hour in our executive transfer
rate and 1.5 hours for other vehicles. If following a reservation
the client fails to arrive on the flight detailed at the time
of reservation then the chauffeur shall wait for a maximum of
3 hours starting from the flight’s expected arrival time.
An extra charge will be incurred for the additional two hours.
This will be charged at our basic hourly rate of the current tariff.
If after this time the client fails to arrive, NO REFUND will
be issued.
DELAYS
Journey Scotland will monitor the flight progress based on information
available. The chauffeur shall amend his arrival time accordingly.
If however the flight arrival time is amended due to delays following
the chauffeur’s arrival at the airport, then additional waiting
time will be charged at our basic hourly rate from the current
tariff. If, as a result of extreme delays the chauffeur is required
to return to the airport in order to collect the client, then
this will be at the convenience of Journey Scotland. Journey Scotland
are obliged to carry out other pre-booked reservations, and cannot
cause delays and inconvenience to other clients as a result of
flight delays. To ensure that a vehicle is available for your
late arrival please inform our office as soon as you are aware
of any delay to your arrival time.
INSURANCE
The vehicles/drivers of Journey Scotland are fully insured with
private hire and reward insurance including Public Liability Insurance.
ROUTE
The route taken is at the driver’s discretion. The driver
will take the best possible route and in the event of heavy traffic
congestion, he/she will amend the route if necessary and endeavour
to deliver passengers to their destination on time. Journey Scotland
do not accept responsibility for any delays or missed appointments/travel
arrangements. Always allow plenty of time for your journey.
SPEED
The driver will always drive at a reasonable speed and within the speed limits.
SMOKING
Journey Scotland operate a strict NO SMOKING policy in all our
vehicles.
ALCOHOL
& FOOD
The consumption of alcohol and food is forbidden in all vehicles
used by Journey Scotland unless pre-booked direct with Journey
Scotland.
DOGS
Guide dogs are allowed in our vehicles but must be declared at
the time of reservation.
CHILDREN
Journey Scotland DO NOT provide child seats for our vehicles.
If a child seat is required for your journey, it must be provided
by the parent/carer of the child and fitted correctly. The parent/carer
is responsible for the safety of the child at all times.
COMPLAINTS
If in the unlikely event of you being unhappy with an aspect of
your journey or a member of our staff please make your comments
known to the driver at the time of the incident. You will also
be required to put your complaint in writing and send it to our
office: Journey Scotland, 20 Whitingford, Edinburgh, EH6 5TB,
detailing the date and time of the complaint, the driver’s
details and the nature of your complaint. Journey Scotland will
endeavour to rectify these matters immediately but may take further
action if necessary.
WAITING
TIME
The first 30 minutes of waiting time (excluding airport transfers)
is included in the hire price. Thereafter, waiting time will be
charged at our basic hourly rate based on our current tariff at
the time of journey.
DISORDERLY
BEHAVIOUR
Journey Scotland reserve the right to refuse travel to any person
deemed to be a nuisance or danger to our passengers or employees.
If necessary Journey Scotland may request the police to assist
us in removing any offenders from our vehicles. In these circumstances
NO REFUND will be issued and NO COMPENSATION will be paid.
ILLEGAL
MATERIAL
The carrying or use of any illegal drugs or weapons in our vehicles
is forbidden.
RESPONSIBILITY
Journey Scotland DO NOT accept responsibility for the following:
delays due to adverse weather conditions; theft or damage of any
item belonging to any of the passengers traveling in our vehicles
unless caused by a member of our staff; delays caused by road
traffic accidents; other traffic conditions or acts of God; any
passenger leaving possessions or items in the vehicle does so
at their own risk.
COSTS
Any costs incurred on the journey (including parking costs and
toll costs) will be charged at cost. If parking tickets are issued
to our drivers/vehicles as a result of passenger instructions
then the client named on the contract will incur additional costs
to cover these.
LUGGAGE
All luggage is to be placed in the luggage compartment provided.
The driver must agree to any item the client wishes to take into
the vehicle with them.
DOORS
Our staff will be responsible for opening doors of vehicles when
safe to do so. No doors will be opened until the vehicle has come
to a complete halt.
DAMAGE
If any of our vehicles is damaged or soiled as a result of passengers’
actions, we will charge the client named on the contract fully
for the amount to rectify the vehicle and for time lost whilst
the vehicle was taken out of the fleet.
GRATUITIES
Gratuities are at the client’s discretion and are not included
in the price. If the client wishes to make a gratuity payment,
he/she may request this be charged at their discretion.
Journey Scotland wish you a pleasant journey and thank you for taking time to read our conditions of hire.
